Privacy Policy – MeroApp

Last Updated: 14-sept-2025

MeroApp (“Company,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our mobile application, website, and related services (“Services”).

By using MeroApp, you agree to this Privacy Policy. If you do not agree, please stop using our Services.

1. Information We Collect

a) Personal Information

  • Name, phone number, email address

  • Profile picture (optional)

  • Identity documents (for Drivers/Partners – license, vehicle registration, insurance)

b) Location Information

  • Real-time GPS location for pickup, drop-off, navigation, fare calculation, and safety purposes

c) Device Information

  • Device type, operating system, unique identifiers, IP address, app usage statistics, crash logs

d) Transaction Information

  • Ride booking details (pickup, drop, time, distance, fare, payment method)

  • Communication between Users and Drivers via in-app call or chat

e) Feedback & Support

  • Ratings, reviews, complaints, and support queries

2. How We Use Your Information

We use collected data to:

  • Provide ride booking and transportation services

  • Ensure safety and security (identity verification, fraud prevention, real-time tracking)

  • Process payments and generate invoices

  • Communicate ride updates, promotional offers, and service alerts

  • Improve app performance, user experience, and customer support

  • Comply with applicable legal and regulatory requirements

3. Sharing of Information

We never sell your personal data. We may share it only in these cases:

  • With Drivers/Users: Sharing ride details (e.g., User’s name, pickup, Driver’s name, vehicle info)

  • With Service Providers: Payment gateways, cloud hosting, SMS/email service providers, analytics tools

  • With Authorities: To comply with law, regulation, court order, or to protect rights and safety

  • Business Transfers: In case of merger, acquisition, or restructuring

4. Data Storage & Security

  • Data is stored on secure servers with encryption and access controls

  • We follow industry-standard security practices

  • However, no online transmission is 100% secure, so we cannot guarantee absolute safety

5. Data Retention

  • Account information is retained while your account is active

  • Ride and payment records may be stored for legal/tax compliance

  • Upon account deletion, some data may be retained for dispute resolution and fraud prevention

6. Your Rights

Depending on applicable law, you may:

  • Access and review your personal data

  • Correct or update your details

  • Request deletion of your account and associated data

  • Opt-out of promotional messages

  • File complaints with relevant data protection authorities

7. Cookies & Tracking

  • We use cookies and similar tools to improve experience and app performance

  • You may disable cookies, but some features may not work properly

8. Children’s Privacy

  • Services are not intended for individuals under 18 years

  • We do not knowingly collect data from minors

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be communicated via the app or website.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

MeroApp 
Email: meroappdeveloper@gmail.com
Phone: +912269622779
Website: https://meroapp.in/